Prescription FAQs

Yes. We offer many medications in-house, and there is no prescription (RX) processing fee for medications picked up directly from our hospital.

We partner with the following approved online pharmacies, all of which have no RX processing fee:

• Blue Rabbit
• Purina

These pharmacies work directly with our medical system, allowing for faster approvals and fewer errors.

You may use any pharmacy of your choice. For pharmacies outside our approved partners, we provide a written prescription and a $10 prescription processing fee applies.

Managing outside prescriptions is time-intensive. Our staff must review medical records, confirm dosing, and prepare documentation that could otherwise be spent caring for patients. Written prescriptions also reduce the risk of errors compared to verbal communication.

Online pharmacies are minimally regulated, and we cannot guarantee the quality, storage, or authenticity of medications filled outside our clinic. Our approved partners meet specific standards and integrate directly with our system, helping ensure accuracy, safety, and reliability.

Every purchase made directly through us helps sustain our practice so that we can continue to invest in:

• Cutting-edge medical equipment for diagnostics and treatment

• Continuing education for our staff to stay current with advances in veterinary medicine
• More appointment availability to serve our community’s pets
• Community involvement such as educational programs and outreach

Supporting your local veterinary practice directly helps us provide the best care possible for your pet.

Not always. Large corporations may advertise low prices, but those prices often don’t include rebates, manufacturer guarantees, or bundled savings. Through our Home Delivery pharmacies, you not only receive competitive pricing but also manufacturer rebates and full product guarantees. In addition, when you factor in free shipping after $45, the difference in cost is often minimal — while the value and safety are far greater.

If a medication is not stocked in our hospital and your pet cannot wait for online delivery, we will call the prescription into a local pharmacy at no charge to ensure timely treatment.

We typically provide written prescriptions for outside pharmacies. Phone-in prescriptions are reserved for urgent situations when a medication is not available in-house and immediate treatment is necessary.

• No record review fee applies.
• All products are guaranteed by the manufacturer and by your veterinarian.
• You can access competitive pricing, rebates, and free shipping after $45.
• Medications and special diets are shipped safely, with proper handling and storage from manufacturer to your doorstep.

Our client care team is happy to help you understand your options and choose the best solution for your pet’s needs. Please contact us with any questions.